FAQ

The Osticket App now supports v1.10 of oSticket
You can download the files here: http://osticketapp.com/download/

V1.10 is not compatible with v1.9 and earlier and visa-versa.

oSticket made significant changes that we had to make an exclusive version for v1.10 and above.

We are sorry for the delay, it just took a lot of time finding the changes and implementing the correct code.

Let us know if you run across any bugs so we can work to fix them.

If you have an idea, feature request or bug to report, just go to our contact page HERE and leave us some feedback.

The downloadable API files are (HERE)

Here are the things you will need, all of which are pretty easy.

• A working installation of a Stable release of oSticket.
• Our oSticket Mobile App from the iTunes Store.
• An outward facing Web server

• The Installation files from our download section.
  The downloadable API files are (HERE)
• A “Users” Name and Password for your installation of oSticket. (Not the Admins Info)
• The App uses User Names and Passwords from oSticket.
• A hardworking group of individuals to use the oSticket Mobile App.

There is no need for any extra programming for the oSticket Mobile App to work.

You will need to know how to upload the files into the correct directory.
Edit one file, which is explained in the instructions.
There are many great FTP programs that you can use, including Filezilla, to upload your files.

Currently the software will run over standard HTTP and HTTPS.
oSticket needs to be installed on an Outward facing Web Server.

The app will NOT work with the Osticket Cloud Hosted Solution oSticket.com is selling.

Our App requires modified oSticket files and those files cannot be integrated into the oSticket system.
It would require the creating group of oSticket to integrate our small programming updates into their files.

For now you will have to host oSticket yourself or find someone to do it for you.

Passwords are stored on your phone and not in our system.

We just pass the information along to your installation of oSticket.

The oSticket Mobile App is compatible with the current stable release of oSticket.  Check the download page for detailed version information.

However, we cannot guarantee the software will work on release candidates.
Since the Release Candidate software from oSticket is Beta software, we do not know ahead of time which features the RC will have, so we can only program for what has been released and not is upcoming.